New Employee Onboarding – Case Study

Summary

I led a cross-functional onboarding initiative to surface real-world gaps, define success metrics, and design patterns that shorten time-to-access and improve early-tenure confidence. The outcome: a unified journey framework, provisioning flows, and a prioritized roadmap grounded in evidence.

Note: Excerpts are intentionally reduced to protect IP.

Context & Challenge

New hires were losing days to fragmented processes across HR, IT, and business operations—waiting on access, equipment, and approvals. Ownership was unclear, handoffs slipped, and satisfaction dipped in the first weeks. We needed a coherent experience with explicit roles, sequencing, and measures of success.

Approach

Discover & Align

I ran design-thinking workshops in Miro to capture business and technical requirements, user needs, and priority use cases; then closed gaps through contextual inquiry with regional SMEs to understand local workflows and policy constraints.

Design research approach graphic — Design research approach used to guide discovery and alignment.

General project overview flow — Project overview and key activities.

Design & Prototype

Using verified requirements, I produced service blueprints and UX flows—plus a Figma-based component system for provisioning, access requests, and Day-1 setup—so we could test quickly and iterate with stakeholders.

Example employee journey map composite — Mapped employee journeys used to define handoffs and pain points.

Build & Govern

I formalized version-controlled requirements (functional/non-functional, accessibility) as the single source of truth; seeded UAT scenarios; and defined KPIs (time-to-access, completion rates, first-week satisfaction) for post-launch tracking.

Aggregated journey map and qualitative analysis — Aggregated journey map and qualitative → quantitative analysis.

Test & Iterate

We validated with representative roles and regions; findings refined content, sequencing, and escalation paths. Insights informed the implementation roadmap and localization guidance.

Key onboarding events identified across journeys — Key events consolidated across journeys to focus improvements.

Outcomes

Unified journey & RACI aligning HR, IT, and business handoffs.
Provisioning patterns & flows ready for pilot and scale.
Measurement plan for time-to-access, role clarity, and early-tenure satisfaction.
Prioritized roadmap sequencing quick wins and foundational investments.