I connect strategy to execution — turning research and evidence-based insights into products and services that ship, perform, and deliver results.
Across complex, regulated domains, my teams have achieved measurable outcomes: 80% efficiency gains, 28% lower support costs, 72%+ user satisfaction, and 33% lower development effort.
Empathy is a practice, not a slogan. I engage users and stakeholders throughout the development lifecycle with participatory research, iterative prototyping, and data-driven design — ensuring all voices are represented in the solutions I craft.
Results
Experiences that reduce friction at scale — e.g., 80% content accessibility improvements across 150 countries and 65% fewer support incidents.
Over 15 years leading global UX/CX and AI-focused product and service design. Partnered with executives to drive roadmaps that unlocked billions in product and service revenue. Directly led efforts supporting portfolios from $350M to $14B and guided a $40B digital transformation strategy.
Multi-Domain Work
Former Roles
Professional Highlights
Education
